Hello, my name is Andrea, and I’m a recovering leader-in-denial. I’ve spent much of my life stepping (usually reluctantly) into leadership roles, while also eagerly looking for someone else who could lead better than me — so I could stop being in charge! And that rarely happened, much to my surprise and chagrin, but only…… Continue reading What happens when you won’t admit (or don’t realize) you’re a leader
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Leadership Lessons from Lincoln
I’m reading the book Leadership in Turbulent Times, by Doris Kearns Goodwin, and really enjoying it. Here are some of my notes on the chapter about lessons that can be taken from the leadership of Abraham Lincoln, specifically around his work on the Emancipation Proclamation. Anticipate contending viewpoints. Lincoln has my full respect for creating…… Continue reading Leadership Lessons from Lincoln
CMX Global online conference
It was a pleasure to present my conflict de-escalation workshop at today’s CMX Global online conference. If you signed up for the conference but missed my session, I think all sessions will be available to anyone who registered. If you didn’t register but are interested in the topic, I have published the script, bibliography and…… Continue reading CMX Global online conference
Innovation and Empathy for Loss
In reading Megan Risdal’s excellent article, Reflections on Stack Overflow: Building Successful Communities, I was struck by a particular passage: Have empathy. Loss aversion is a very real thing. Even if simplifying something is the best thing for users by all other accounts, taking something away still hurts. And this impacts not just end users,…… Continue reading Innovation and Empathy for Loss
